Due to the statewide stay-at-home order in California, our distribution center may experience a delay so our normal 24-72 processing hours can take up to the full 72 business hours (not including weekends and holidays) before a package is shipped out. Please note that some orders will still process normally within 24 hours but there is no guarantee. Once a package is ready for shipment, a tracking email will be sent out and it can take up to 5 days for the information to update as it will be handed off to USPS.
NOTE: Due to COVID-19, we have noticed that USPS are experiencing delays in scanning and processing on some shipments at this time. Please note that delays might occur with your order so we recommend to wait patiently for up to 5 business days for Tracking to update once you have received a Tracking email. You may contact your local USPS or delivery person for updates in regards to regular mailing services.
We will update if there are any news regarding the current situation. We greatly appreciate your patience and understanding.