We ship only to the 48 contiguous states in the USA. Most items will ship with FedEx ground unless other services specified. There are, however, larger items or bulk order that must travel via FedEx oversize or truck freight. If your order must travel via truck freight, we will contact you concerning delivery, as all truck freight orders must be delivered to a business address.
While many orders will ship directly from our warehouse in Dallas, TX, we do drop-ship from other suppliers. Most orders will leave within 1-2 business days after processing. Standard ground shipments will take 5-7 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments - when available - will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not receive your order within 10 business days.
We use all major carriers, and local courier partners.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
For more information check here
Your refund will be processed back to the original form of payment. Most banks process refunds within 3-5 business days.
A check will be mailed for any bank wire or check transactions. Refund checks are valid for 90 days from the date they are issued.I
f the product you’ve returned is ineligible for a refund, we will notify you as soon as possible
Unless otherwise stated in your product's manual, your unit is protected by a manufacturer's limited warranty for one year from the original date of purchase. During this time, the manufacturer will replace any parts of this appliance that prove to be defective in materials and workmanship, provided the appliance has been used under normal operating conditions as intended by the manufacturer.
During the first year, any components of this appliance found to be defective due to materials or workmanship will be replaced, at the manufacturer's discretion, at no charge to the original purchaser. The purchaser will be responsible for any removal or transportation costs.
We recommend that you keep the packaging your product arrived in so that you have the required packaging available in the event of a return.
The warranty will not apply if damage is caused by any of the following:
Power failureDamage in transit or when moving the applianceImproper power supply such as low voltage, defective household wiring or inadequate fusesAccident, alteration, misuse or abuse of the appliance such as using non-approved accessories, inadequate air circulation in the room or abnormal operating conditions (extreme temperatures)Use in commercial or industrial applicationsFire, water damage, theft, war, riot, hostility or acts of God such as hurricanes, floods, etc.Use of force or damage caused by external influencesPartially or completely dismantled appliances
When making a warranty claim, please have the original bill of purchase with purchase date available. The purchaser will be responsible for any removal or transportation costs. Replacement parts and/or units will be new, re-manufactured or refurbished and is subject to the manufacturer's discretion.